Of late, we find ICICI bank advertisements on TV. This ad shows bank officials and customers interacting and the bank officers being very courteous and customer-friendly. Of course, this is just an ad. In reality, the service is nothing much to write home about based on my experience of opening an account with the M.G.Road branch in Bangalore, even though I am a senior citizen and expect to be better-looked after.
But then reality an ads do not go together.
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